Terms and conditions

Overview of Raleigh Terms and Conditions

 

[UPDATED January 2025] This agreement tells you who we are, what is provided in an Expedition, how you and we may change or end the agreement, what to do if there is a problem and other important information.

---

1. These terms

1.1 Parties
This agreement (the ‘agreement) is made between:

Programme participant (know as a ‘Venturer, ‘Venturer Manager’) of an Expedition programme outside their home country detailed on our website, known as an ‘Expedition’ (collectively know hereafter as ‘applicants’ or ‘you’ or ‘participants‘); and

Raleigh Expedition Limited. A company based in the UK; company number 14469062. Email: info@raleighinternational.org (known hereafter as ‘Raleigh International’, ‘Raleigh’, ‘we’, or ‘us’.)

1.2 What these terms cover
This Agreement governs the provision of the Expedition by Raleigh International to you and your obligations and the conditions for our provision for the provision of the Expeditions.If you think that there is a mistake in this Agreement or you require any clarification, please contact us.

What is Raleigh Expedition?

Raleigh Expeditions offer young people from all over the world the opportunity to participate in a multi-phases volunteering programme of experiential learning involving community projects, environmental projects and an adventure leadership phase. Venturers undertake projects that focus on sustainable development outcomes, personal development, and active global citizenship. Our model enables the continuous development of valuable soft skills in varied environments.

1.3 Why should you read this agreement?
Please read these terms carefully. By submitting an online application form to us for a place on an Expedition, you agree to the provisions of this Agreement and all other documents referred to within and provided to you (this includes the Venturer Agreement and the Safeguarding Policy).

1.4 How to contact us
You can contact us using the details set out. The official email is info@raleighinternational.org.

1.5 How we may contact you
If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your online application form.

If you are over the age of 18, we will contact you (the participant) directly and will be unable to share personal details with your Next of Kin without written consent as per GDPR regulations.

1.6 “Writing” includes emails
When we use the words “writing” or “written” in this Agreement, this includes emails.

APPLICATION PROCESS AND OUR AGREEMENT WITH YOU

 1.7 Venturer Applications

To make your booking you must complete our Application Form. As part of this you will complete the Raleigh Health and Wellbeing Form – it is important for us to understand this clearly so we can ensure we can support you on Expedition. Your place on Expedition will be subject to a police check or equivalent (eg UK Disclosure and Barring Service (DBS)). If you fail to satisfy the requirements for the police check (if applicable), we may cancel this Agreement in accordance with clause 18.

As part of your application process, you need to pay us a non-refundable deposit (see clauses 5 and 17). Each participant is responsible for making all payments due to us and consents to the use of information in accordance with our Privacy Policy.

1.8 Venturer Manager Applications

To make your booking for a Venturer Manager you must complete our Application Form, and submit a curriculum vitae ‘CV’.

As part of this you will complete the Raleigh Health and Wellbeing Form – it is important for us to understand this clearly so we can ensure we can support you on Expedition.

Within three (3) days of us offering you a place on an Expedition, following the assessment process you shall pay us a non-refundable deposit. Your place on Expedition will be subject to a police check or equivalent (eg UK Disclosure and Barring Service (DBS)) and First Aid Certificate. If you fail to satisfy the requirements for the police check (if applicable), we may cancel this Agreement in accordance with clause 18.

1.9  How will we accept your online application?

Our acceptance of your online application form will take place when we email you to confirm it (the “Acceptance Email”), at which point an agreement will come into existence between you and us for legal proposes.

2. Applicants age

2.1 Venturer age
If you are a Venturer, you are expected to be between 17 – 24 years of age at the Expedition departure date. Venturers outside this age range may be considered at Raleigh’s discretion and subject to any further assessment process and agreement. If you are younger than 18 years old when you complete your application form (i.e., if you are 17 years old), you will be required to provide parent/guardian details at application.

2.2 Venturer Manager age
If you are a Venturer Manager, you are normally expected to be at least 25 years of age at the Expedition departure date; however younger applicants who possess relevant skills and experience may also be considered at Raleigh’s discretion and subject to any further assessment process (for example, the content creator and photographer roles).

3. Applicants whose first language is not English

The official language of our Expedition is English (also Spanish in Costa Rica). All health and safety briefings will be held in English so you must be proficient in this language, with an ability to understand the briefings and seek clarification where necessary.

4. Health disclosure and requirements

4.1 You must disclose health and well-being information.

You must disclose to us complete and accurate details of all pre-existing physical or mental health considerations and anything else that may affect your ability to partake in the Expedition. Health disclosure information must be provided by the Health & Wellbeing Form deadline (on the traveller gateway) otherwise we may withdraw your offer.

If you have any medical condition or disability which may affect your Expedition or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking.  In any event, the organisation and participant must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must promptly advise us if any medical condition or disability which may affect your Expedition develops after the booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel in line with cancellation charges due when we become aware of these details. We may also ask to be provided with a doctor’s certificate indicating a participant’s fitness to take part in the Expedition.

If you have a medical condition or disability requiring active treatment, please be aware of the following:

(a) the participant is responsible for understanding their medical condition or disability and carrying and self-administering any necessary personal medication;

(b) each participant must provide details of any medication carried to us at the time of booking or as soon as practicable if personal medication use commences or changes; or

(c) If any participant requires an Epinephrine auto-injector or other medication upon which they know before travelling that their life may depend (eg. Ventolin for an asthmatic), then that participant must carry no less than three (3) auto-injectors (or other relevant personal medication devices) or as recommended in writing by their GP

Each Expedition group will have at least one Venturer Manager who is first aid trained, however participants are expected to carry and self-administer any necessary medication or first aid items.

4.2 You are responsible for vaccinations
It is your responsibility to make sure that you have had the appropriate and adequate vaccinations prior to going abroad and, if necessary, are taking the appropriate anti-malarial medications. We accept no responsibility for your decision not to obtain the recommended vaccinations according to the vaccination guide provided in the Welcome Pack & Traveller Gateway. In the event you were to arrive on Expedition without the vaccinations, you will be required to obtain these at your own cost before you will be allowed to continue with the Expedition programme. Raleigh reserves the right to exclude anyone from participating in the Expedition if they have not obtained the mandatory vaccinations.

4.3 You are required to meet a minimum fitness level
Expeditions can be physically strenuous; we can make suggestions as to how the participants may train prior to the Expedition so as to gain maximum enjoyment from it but it is your responsibility to ensure that you are fit enough to take part in the planned activities. Raleigh is committed to Equity, Diversity, and Inclusion and therefore if you have any concerns, we ask you to discuss them with staff. However, if we consider that your physical fitness is inadequate, we may refuse your participation in some or all the Expedition and look to find alternative activities for you on the programme.

4.4 Consultation for further health information
Raleigh may need to consult with you regarding any health issues or concerns prior to booking your flights to travel and prior to partaking in the Expedition.

4.5 Your application may be refused and/or this agreement may be cancelled if you fail to satisfy this clause
We reserve the right to refuse your application, retract our offer to you or cancel this Agreement in accordance with clause 18 at our absolute discretion if, in our opinion, you fail to provide any information required under clauses 4 and 6 or your health and well-being condition, fitness level or medical history puts you (or others) at risk on an Expedition. The decision by Raleigh is final.

5. Payments

5.1 Payment of funds to Raleigh
Payments are made via our online booking and payments platform.

5.2 Deadlines to reach your payment

In order to confirm the chosen Expedition, you must pay a deposit at the time of booking. The amount of the deposit will be set out in the Booking Form.

All further payments must be received by us in accordance with the payment timetable set out in the Booking Form.  These dates will be shown on the confirmation invoice. If paying by Direct Debit, payments must be made in accordance with the agreed schedule set out in the confirmation.  Reminders are not sent.  If a Direct Debit is cancelled and no alternative arrangements are put in place, then any outstanding payments will become immediately due when the first scheduled payment date is missed.

If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel the booking.   In this case, we will be entitled to keep all payments due at that date. If we do not cancel straight away because imminent payment has been promised, the cancellation charges shown in clause 14 will apply depending on the date we reasonably treat the booking as cancelled.

6. Joining the Expedition (Including flights)

6.1 You are responsible for transport (Inclusion flights)
You are responsible for your own home-country transport and/or flight arrangements and for joining the Expedition at the correct time and in the correct location. Raleigh will provide joining instructions and guidance but is not responsible for organizing and/or paying for your flight.

6.2 Travel documentation requirements and deadlines

You must provide us with a copy of your travel documentation at least eight (8) weeks prior to the Expedition departure date. We will provide the complete list of required travel documentation by email and in the Traveller Gateway. It might include (but is not limited to) passport details (including number and expiry date), flight details, visa details, medical declaration, vaccination details and Covid-19 test (if required), travel & medical insurance details. You may also need to provide additional paperwork to ensure that you meet the county’s entry requirements, which may include documents such as your highest education certificate, a health certificate, a bank statement, and a CV. We will advise what documents, if any, are required and by what date on our written communications.

6.3 If you are delayed in joining the Expedition

We will use reasonable efforts to collect you from the designated arrival airport to enable you to join the Expedition at the reasonably earliest possible opportunity. We reserve the right to charge you any additional costs reasonably incurred for this late collection. Similarly, if your return flight is delayed, we will use reasonable efforts to deliver you to the airport at the appropriate time and ensure that you have accommodation and other necessary support, notwithstanding the responsibilities of the air carrier. If these delays are caused by your breach of this Agreement (such as if your behaviour breaches Clauses 9 and 10, we may charge you for any reasonable costs we incur as a result).

7. Passport

7.1 You must have a passport valid for a further six (6) months from the Expedition end date
You shall have an international passport (or an equivalent proof of identity acceptable for entry and allowed by the issuing country for travel overseas) that is valid for at least six (6) months after the end date of the Expedition.

7.2 Consequences of not having an adequate passport
If you fail to satisfy these passport requirements, we may cancel this Agreement in accordance with Clause 18.

8. Expedition information

8.1 Expedition information
Any information about vaccinations, clothing and equipment, flight details, climate, accommodation, food, transport, visa requirements, flight and insurance guidance, project information and itinerary are given in good faith, but Raleigh does not accept responsibility (to the extent permitted by the law) for the validity of such information. You agree that you shall take all necessary steps to establish the accuracy of such information before you rely upon it.

9. Behaviour

9.1 Requirement to behave acceptably
When you submit an application for a place on an Expedition, you also accept our Venturer & Venturer Manager Agreements which then forms part of this Agreement and agree to abide by the reasonable and lawful instructions of any staff representing Raleigh. Any illegal act or inappropriate behaviour by you that, in the reasonable opinion of Raleigh or the Expedition staff, is detrimental to the safety and welfare of you, the Expedition itself or others on the Expedition may result in you being asked to withdraw from the Expedition immediately, without the right to a return of fundraising. You will also be made aware of and trained in Raleigh’s Safeguarding Policy (also available on our website) during the pre-departure training and/or induction.

9.2 Child protection
Following the national child protection laws, Raleigh will report to the relevant authorities inappropriate behaviour or suspicion of the same among adults (over 18) and minors. All people who participate in Raleigh programmes either as staff or volunteers from different roles must abide by these guidelines without exception.

Children, as one of the most vulnerable groups in society, must be protected and insured first and foremost. Many projects and different environments in which Raleigh operates are related to this type of groups, so anyone who participates in the organization’s programmes must maintain the safety and safeguarding guidelines for both minors within the Raleigh programme and the different locations where the organization’s projects are carried out.

Raleigh International has a child protection policy:

Ensures the protection of minors.

Is under zero tolerance for violence, exploitation, and abuse of children.

Ensures safety and security without distinction as to origin, gender, or status.

9.3 Consequences of unacceptable behaviour
You agree that a breach of this clause 9 constitutes a material breach and we may cancel this Agreement in accordance with clause 18 as a result of your breach of this clause 9.

10. Alcohol and drugs

10.1 Prohibition of alcohol and misuse of drugs
Raleigh operates a no alcohol and no misuse of drugs policy on International Expeditions. We retain the right to remove you from an Expedition immediately if we reasonably consider that you have misused drugs or consumed alcohol during (or immediately before the Expedition).

10.2 Consequences of misusing drugs or alcohol
You agree that a breach of this clause 10 constitutes a material breach and we may cancel this Agreement in accordance with clause 18 as a result of your breach of this clause 10.

11. Emergency contacts

You are required to provide details of at least one emergency contact (“ECs”). If at any time Raleigh feels it necessary to contact your EC(s), Raleigh will seek to obtain your consent to do so. However, where it has not been possible to obtain your consent, i.e. due to physical or mental impairment, Raleigh reserves the right to contact your EC(s) if it feels that there is justifiable and necessary cause to do so.

Raleigh reserves the right to analyse the possibility of contacting ECs in specific cases in order to seek an integral solution to the situation.

12. Expedition activities

You accept that the living conditions during the Expedition may be significantly different from your own home and local environment. Such different living conditions include food, accommodation (which may include hostels, shelters, lodgings and camping), transport and washing facilities. In addition, the nature of activities on Expeditions may mean that you are subject to various physical and emotional challenges.

12.1  Expedition Phone Policy

Raleigh requires participants to be sensitive when taking personal mobile phones or laptops on programme, and we have a ‘no phones on project policy’. All venturers will be expected to leave their phone at fieldbase in our allocated safe spaces prior to joining project sites. We recommend bringing a camera/portable audio devices on projects, however in some countries it is advised not to listen to audio devices for safety reasons.

The communities we work with are generally remote and economically less advantaged. Although not always evident at the outset, your separation from the outside world considerably enhances your experience in such communities and environments. In addition, your ability to keep such costly items safe and protected is vastly reduced. This does not mean there will be no ability to communicate with home. Our staff team will facilitate venturers access to signal or wifi during changeover to ensure they can keep in touch with home.

13. Participation at your own risk and no liability for Raleigh

13.1 You participate in the Expedition at your own risk
You should note that the Expeditions, and particularly any trekking activities during Expeditions, are adventurous activities that involve exposure to accepted elements of risk, challenge, and adventure greater than those normally encountered in everyday life. Whilst such activities provided by Raleigh are subject to safety management processes, Raleigh does not guarantee that there is no possibility of physical injury to participants or others. Expeditions often take place in remote areas where medical or rescue facilities may not be immediately available. By applying for an Expedition, you accept such risks.

13.2 We are not liable to you except that we do not exclude or limit in any way our liability to you where it would be unlawful to do so
Raleigh shall not be liable or responsible for:

Any loss, damage or mishap suffered or incurred by you unless such loss, damage or mishap cannot legally be limited (including liability for (a) death or personal injury caused by Raleigh’s negligence; (b) fraud and fraudulent misrepresentation; and (c) non-performance or inadequate performance of Raleigh’s agreement obligations); and

Any losses or damages arising from any circumstances or causes outside of Raleigh’s reasonable control including, but not limited to, natural disaster (including acts of God, flood, drought, snow and earthquake), terrorist attack, war, civil commotion or riots, sanctions, embargos, political instability or unrest, chemical contamination, pandemics, epidemics, fire, collapse of infrastructure, and any law or guidance imposed by Government.

14. Cancellation by you

14.1 How to tell us you want to end this agreement
If you withdraw from an Expedition before the Expedition departure date, for any reason, you must inform Raleigh in writing as soon as possible.

14.2 Exercising your right to change your mind
If you have entered into an agreement with us online, you may have a right to change your mind within 14-days (a 14 day ‘cooling off period’) from when we email you to confirm we will accept your online application form. In such a situation you would receive a return of any funds you paid to Raleigh directly. This right to a return of funds applies to funds paid directly to Raleigh by you (minus any bank charges) in a period agreed with Raleigh.

14.3 Ending the agreement before your Expedition departure date
If you choose to withdraw from an Expedition before it starts there is an opportunity to defer to a future Expedition (with a departure date within 12 months of your original departure date) if this takes place, but this cannot be guaranteed.

Direct contributions will be returnable to you if we cancel the programme for any reason before it commences (minus the operational costs already spent by the organization and the bank charges).

As we incur costs from the time at which we confirm your booking, the following cancellation charges will be payable.  Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges.

Time cancellation is received by us;                                                 

The deposit is non-refundable under any circumstances (excluding the cooling off period).

Cancellation charges are in line with your payment schedule as set out on the Application & Booking form. Once a payment becomes due that payment is non-refundable. The participant is responsible for payment of any cancellation charges.

Depending on the reason for cancellation, the organisation or participants may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your personal insurance policy.

14.4 Ending the agreement after the Expedition departure date.
You agree that you cannot cancel and end this Agreement after the Expedition departure date. If you chose to leave the Expedition early, you will not be entitled to any refund and we shall have no further liability towards either party.

15. Cancellation for a legitimate reason

15.1 Cancellation for a legitimate reason
If you are allocated a place on an Expedition but you need to defer your place because of medical, family, or other legitimate reasons, Raleigh, in the case that future Expeditions take place, may transfer your payment amount (including any deposit) already paid by you to Raleigh towards the cost of an alternative Raleigh Expedition within the following guidelines:

If you are a Venturer, you may only transfer to a new Expedition with a departure date that is less than twelve (12) months after the start date of the original Expedition, provided that you agree to the fees that apply to the new Expedition.

If you are a Venturer Manager, your offer from us shall be valid for 12 months from the date of your assessment and, therefore, you may only defer to a new Expedition with a departure date that is within 12 months of your assessment date, provided that you agree to the minimum payment target that applies to the new Expedition.

In any event, in each case you must you agree to our then current terms and conditions applicable to the new Expedition and comply with any reasonable additional requests for information from us.

16. Leaving an Expedition early due to unforeseen circumstances outside of your control

16.1 Leaving an Expedition early due to unforeseen circumstances outside of your control
If, through unforeseen and unavoidable circumstances outside your reasonable control (including severe illness, family bereavement or another equivalent compassionate issue), you request to leave an Expedition before its conclusion, Raleigh, at its sole discretion (whilst acting reasonably), will offer you a deferred place to encourage and help facilitate you to complete your programme with us on an alternative Expedition at a later date (subject to availability).

Provided that you agree to the below:

To our then current Terms and Conditions applicable to the new Expedition; and

That the departure date of the alternative Expedition is less than twelve (12) months after the departure date of the original Expedition; and

To pay fees that are applicable to the alternative Expedition (if different to the original Expedition fee).

16.2 You are responsible for additional costs and arrangements where you leave an Expedition early
If you leave an Expedition before its conclusion, you are responsible for any additional costs and arrangements of your early return from the Expedition to your registered home address, including any supplemental costs payable for transport to the departure airport and flights from the Expedition country.

17. Cancellation of Expeditions

17.1 Circumstances out of our control
There may be circumstances either inside or outside of our control that impact the Expedition either before it commences or during it. Whether the circumstances are inside our control (i.e. staffing shortages or insufficient participant numbers) or outside of our reasonable control (including, but not limited to, natural disasters (including acts of God, flood, drought, snow and earthquake), terrorist attack, war, civil commotion or riots, sanctions, embargos, political instability or unrest, chemical contamination, pandemics, epidemics, fire, the collapse of infrastructure, and any law or guidance imposed by Government. In such situations, we:

May cancel the Expedition immediately due to such circumstances.

Shall not be liable for any breach of this Agreement due to such circumstances.

Shall not be liable for any delay in performing this Agreement due to such circumstances.

17.2 Cancellation before programme starts
If cancellation occurs before the programme starts, we will offer you the following three options:

Defer your programme to an equivalent Expedition at a later date (with 12 months of the Expedition departure date) or another country at the same time (subject to availability). All the payments would be carried forward to the alternative Expedition provided that you agree to our then current Terms and Conditions applicable to the new Expedition and accept the minimum payment target that applies to the new Expedition.

If you choose not to defer, you can ask Raleigh to return any funds (minus the operational costs already spent by the organization and the bank charges. The non-refundable deposit is not returned under these circumstances.). This right to a return of funds applies to funds paid directly to us by you.

Allow Raleigh to keep all of your payment already paid to us or held on our behalf by you and not obtain a deferred place on an equivalent Expedition.

We require all participants to be cleared by the health team. If, for whatever reason, you are not cleared by the health team in the first instance, you will receive your deposit back or work with the health team to defer your place until you can join Expedition.

17.3 Cancellation during the programme
If cancellation occurs during a programme, we will make all reasonable efforts to ensure your safety until you can leave the country.

If cancellation occurs during the programme, we will offer you the following three options:

Defer your Expedition to an equivalent Expedition at a later date (subject to availability), provided that you agree to our current Terms and Conditions applicable to the new Expedition and accept any cost that applies to the new Expedition.

• If cancellation is announced before halfway through your Expedition, 50% of the total payment can be carried forward to the later Expedition.
• If cancellation is announced after halfway through the Expedition, no payment would be carried forward

If you choose not to defer, and if cancellation is announced before halfway through your Expedition, you can ask Raleigh to return 50% of your payment (minus the operational costs already spent by the organization and the bank charges). This right to a return of funds applies to funds paid directly to us by you; If cancellation is announced after halfway through the Expedition, no payment would be returned; or

Allow Raleigh to keep all of your fees already paid to Raleigh or held on Raleigh ‘s behalf by you and not obtain a deferred place on an equivalent Expedition.

17.4 Offer notification
If you fail to notify us of which of the above offers from Raleigh you wish to accept within nine (9) months of the date of the offer, you shall be deemed to accept the offer for Raleigh to retain your funds already paid to Raleigh or held on Raleigh’s behalf by you and not obtain a deferred place on an equivalent Expedition, unless you later satisfy us that there are reasonable mitigating circumstances for your lack of response.

18. Cancellation of this agreement by Raleigh International

18.1 Causes of termination
We may end this Agreement at any time by writing to you if:

You do not make payment to us when it is due, and you still do not make payment within seven (7) days of us reminding you that such payment is due;

You do not, within a reasonable time of us asking for it and then reminding you of such, provide us with information that is necessary for the Expedition (such necessary information includes a health and well-being form, a copy of your passport, visa details, police background check or equivalent information/check (if required) and the parental consent form (for under 18s));

You fail to satisfy certain necessary requirements within a reasonable time of us asking you to satisfy such requirements and then reminding you of such,
including the requirements in respect of visas, passports, police background check, health, well-being, or fitness requirements.

There are circumstances outside our control and such circumstances cause the ending of the agreement.

You breach a material term of this Agreement.

You breach the Venturer/Venturer Manager Agreement. In this case you won’t be able to join another Raleigh’s programme in the future.

You make a deliberate and materially false statement or material omission in any of the written information that you provide to Raleigh (clause 24)

19. Our rights to make changes to your offer, the Expedition or this agreement

19.1 You acknowledge the precedence of this agreement and Raleigh’s need for flexibility
You should regard Expedition schedules and project information as a fair indication of what Raleigh hopes to achieve on an Expedition. However, you acknowledge that such information should not be considered an agreement obligation or a legally-binding commitment or promise by Raleigh. The images of Expeditions on our website are for illustrative purposes only and your Expedition may vary from those images. This Agreement constitutes the entire agreement between us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between us relating to the Expedition. A fundamental condition of your application is that you appreciate the need for the exact details of the Expedition to remain flexible.

19.2 Minor and or legally-necessary changes to your offer or the Expedition
You agree that Raleigh may make reasonable changes to, delay or modify its offer to you or to an Expedition without incurring any liability:

To reflect changes in relevant laws and regulatory requirements (for example, if Covid-19 lockdown laws prevent travel to a certain country);

To implement minor adjustments and improvements to the offer or Expedition (i.e. to address a security threat or change in circumstances or personnel); and/or

To respond to any unforeseen events outside our reasonable control (including extreme weather, natural disaster, terrorist attack, war, sanctions, embargos, political instability, pandemics, epidemics, fire, collapse of infrastructure, and any law or guidance imposed by the Government).

19.3 More significant changes to the Expedition or to this agreement
Raleigh may make more significant changes to the Expedition (eg change of project location, country, length or prospective itinerary) and changes to this Agreement but, if we do so, then we will notify you as soon as reasonably possible and, where such material changes affect the financial value of the Expedition, we will make a reasonable offer of an alternative Expedition, or a pro-rata return of directly transferred funds when you contact us.

20. Rights and liabilities

You agree that Raleigh shall not be liable for, and you will be liable to Raleigh for, any loss, damage or injury suffered or incurred by Raleigh (including by its employees, partners, and agents) where such loss, damage or injury has been caused by your intentional, reckless or grossly negligent act or deliberate breach of this Agreement.

21. Complaints and liabilities

21.1 How to tell us about problems

In the unlikely event that you have any reason to complain or experience any problems with your Expedition whilst away, you must immediately inform our local staff and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our staff and the supplier as soon as possible. If we do not have local staff or they cannot be contacted and any complaint or problem is not resolved to your satisfaction, you must contact us in the UK using the contact details we have provided you with during your Expedition to the appropriate Raleigh Manager, giving us full details and a contact number. If you are unsure who to contact in the first instance, please email info@raleighinternational.org.

Until we know about a complaint or problem, we cannot begin to resolve it.  Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to your home country giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

21.2 How to escalate your problems
If you feel that your complaint has not been fully resolved in the first instance, you can send a formal written complaint to Raleigh Senior Management at complaints@raleighinternational.org. Raleigh undertakes to reply to all written complaints within 21 days of receipt.

22 Disputes

This Agreement is governed by the laws of the United Kingdom. If you want to issue court proceedings, the courts of the part of UK, which you live will have non-exclusive jurisdiction in relation to this Agreement.

22.1 We will comply with all applicable data protection laws
Raleigh will respect all applicable data protection and privacy legislation.

22.2 Our commitment to our privacy policy
We will only use your personal data as set out in our Privacy Policy. This includes that you agree that Raleigh may, under certain circumstances, process your personal data including sensitive personal data relating to your physical and mental health and that Raleigh may, when and where appropriate, share this information with external organisations to provide the volunteer opportunity that you have applied for.

23. Cyber risk and email fraud

23.1 Bank account information

We will only provide Raleigh’s bank account details in the form of an original or PDF version of Raleigh headed letter sent either by mail or as an attachment to an email. We accept no liability for funds transferred by you to any account other than our own as detailed in the letter.

In case we offer an alternative payment method it will provide to you in the form of an original or PDF version of Raleigh headed letter sent either by mail or as an attachment to an email.

23.2 No changes in bank accounts
You should view any communication suggesting our bank details have changed with suspicion. If you receive any communication purporting to come from Raleigh which either indicates that Raleigh’s bank details have changed or which gives you any reason to doubt its provenance, you should immediately contact Raleigh by the contact form on the website (not email), and not act on the communication unless and until you are satisfied it is genuine.

23.3 Malware/hacking
If your computer is hacked or infected by malware, fraudsters may take over your communications with us. There may also be an increased risk of onward infection. You must ensure that up-to-date anti-malware / anti-virus software is installed on your computer and any mobile device through which you communicate with us and let us know if you have been hacked or had malware installed.

24. Your agreement and false statements and material omissions

24.1 On-line application
By submitting your application for a place on an Expedition, you agree to this Agreement and all other documents referred to within and provided to you (including the Venturer Agreement, Privacy Policy, and the Safeguarding Policy). You also agree to provide all such information and complete all such documents and forms that Raleigh deems necessary for your Expedition (including health and well-being declarations, passport information, personal details, emergency contact details and the applicability criteria) accurately and fully. Any deliberate and materially false statement or material omission in any of the written information that you provide to Raleigh will entitle Raleigh to cancel your application or end your participation in an Expedition. Should this deliberate and materially false statement or omission have a significant adverse impact on Raleigh or the Expedition (including where the well-being or safety of any person (including yourself) is put at risk), you may not be entitled to any return of fundraising.

25. No rights for third parties

Nobody else has any rights under this Agreement. This Agreement is between you and Raleigh International. No other person shall have any rights to enforce any of the terms of this Agreement.

26. Transfer

26.1 Our transfer rights
We may transfer our rights and obligations under this Agreement to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not materially affect your rights under this Agreement.

26.2 Your transfer rights
You may only transfer your rights or your obligations under this Agreement to another person if we agree to this in writing. We may not agree for any reason, including if we consider that the other person does not meet the requirements set out under this Agreement, if it would result in Raleigh incurring additional cost(s) (which the other person
is not willing to bear) or if such a transfer request is made less than ninety (90) days before the Expedition departure date.

 

27. Severance

Each of the paragraphs, sentences and phrases of the Agreement operates separately. If any court or relevant authority decides that any if they are unlawful or illegal, the remaining paragraphs, sentences and phrases will remain in full force and effect.

28. No waiver

If we do not insist immediately that you do anything you are required to do under the Agreement, or if we delay in taking steps against you in respect of your breaking this Agreement, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date.